Bear Creek Candle Company® respects your privacy. This page explains what information we collect, how we use it, and the choices you have. We keep things simple — the same way we make our products.
What we collect
We only collect what we need:
- Email address — when you join our waitlist, contact us, or submit a survey response.
- Your name — only if you choose to share it on a form.
- Survey responses — if you participate in our customer experience survey, we keep your answers to improve future batches.
- Order details — if you place an order with us, we'll need your shipping address and payment information (handled securely by our payment processor — we never see or store your card number).
- Basic site analytics — anonymous information like which pages are visited, where visitors come from, and what type of device they use. This helps us understand how the site is being used.
How we use it
We use your information to:
- Let you know when products launch, if you've joined our waitlist.
- Respond to your questions, sample requests, wholesale inquiries, and custom order requests.
- Improve our products based on your feedback.
- Fulfill and ship the orders you place with us.
- Understand how the site is being used so we can make it better.
What we don't do
We don't sell your information to anyone. We don't trade it. We don't share it with third parties for marketing purposes. The only people who see your information are us — and the service providers we use to operate the business (like our form provider, email service, payment processor, and shipping carrier), who are only allowed to use your information to provide their service to us.
Cookies
Our site uses minimal cookies — mostly to make basic features work and to gather anonymous analytics. We don't use cookies for advertising or to track you across other websites. You can disable cookies in your browser settings if you prefer.
Your rights
You can:
- Unsubscribe from our emails at any time — every email we send includes an unsubscribe link.
- Ask us what information we have about you.
- Ask us to delete the information we have about you.
- Ask us to correct anything that's wrong.
Just email us at bearcreekcandle94@gmail.com and we'll take care of it within a reasonable time.
For Grown-Ups
Bear Creek is made for grown-ups. We don't ask for or collect information from anyone under 13. If you're a parent or guardian and think a child has signed up by mistake, send us a note — we'll remove their information right away.
Changes to this policy
If we update this policy, we'll change the "Last updated" date at the top. Material changes will be communicated to people on our email list.
Contact us
Questions about this policy or about your information? We'd rather talk than have you wonder. Reach out anytime: bearcreekcandle94@gmail.com.